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Frequently Asked Questions

 

WEBSITE ISSUES


I am a new Customer, what are my login details?

If you are a business account customer, you will be emailed your login details when your account application has been accepted. You will need to use these details to ensure that you recive any special pricing and charge to account payment options.

If you are not an account customer you can create an account or proceed directly to the checkout to place your order. Please note that if you do not create an account then none of your details will be saved in our system and you will need to re-enter them next time you shop on our site.
 
 

I've forgotten my password. How can I have it reset?

You can go to the login page, then enter your username (email address) and click on the link "forgotten your password". You will receive your new password by email within minutes.
 

Why can't I find the product im looking for?
 
If you can't find what you are looking for, try the search function and our site will try find it for you. If that doesn't work reach out to us as info@316shop.com.au or using the enquiry form on the Contact Us page and we can try help you find what you are looking for. Alternatively you can call our store on 02 9997 6068 regarding product pricing and availability.

 

PLACING AN ORDER:

It won't calculate my shipping what can I do?

At this stage we are working on getting our shipping all updated with Australia Post so there are a few areas that our site doesn't automatically calculate shipping at the moment. If you choose the option to quote the freight at checkout, we will let you know what the best option is. This will ask you to pay for the order and we will get in touch with you as quickly as we can. Or, you can give us a call - 02 9997 6068 - or send an email - info@316shop.com.au - and we can help you with your order. We try to make sure everything is Express Post but we will also give you an option for a standard post.
 

How do I know that my order has been received online?
 
Once you have placed your online order you will receive an email confirmation to the email address you provided with your order. Your confirmation email should come through quite quickly, but you may need to check your spam folder if it hasn't. 

 
What is Eway?
 
Eway is a secure payment platform that will allow you to pay for your order without us seeing your credit card details. To pay for your order, and Eway page will open up and you can enter your details, you don't need an account with Eway to process the payment. We will then get an alert your order is paid for and we will get it out to you as quickly as possible. 
 
 

How can I check the delivery status of my online order?

We will do everyhting we can to get your order out to you asap, if there are any delays or stock problems we will reach out to you. You will get an email with your tracking details to the same email that you placed the order with, sometimes you will need to check the spam folder. If you need an update from us, please contact us on 02 9997 6068 or info@316shop.com.au

 


What should I do if my order does not arrive by the specified date?

We do everything we can to get orders sent out as quickly as possible. We try to send orders express to save time. If you have a certain deadline for your order, please leave a comment on your order and we will make sure that we can meet the deadline for you, or we will get in touch with you if there are any problems. You will receieve tracking details once your order has been sent, you may need to check your spam folder for these details. If you think there is a problem with your delivery please give us a call on 02 9997 6068 or email us at info@316shop.com.au